Refund policy

Return & Refund Policy

Effective Date: May 9, 2026

Welcome to TwoBrothersCart. Customer satisfaction is very important to us. If you are not fully satisfied with your purchase, we are here to help with a simple and fair return and refund process.

1. Return Eligibility

To qualify for a return, the following conditions must be met:

The item must be unused and in its original condition
The product must include original packaging, tags, accessories, and manuals (if applicable)
Proof of purchase or order confirmation must be provided
Return requests must be submitted within 7 days of delivery

TwoBrothersCart reserves the right to reject returns that do not meet these conditions.

2. Return Timeframe

Customers can request a return within 7 days from the date of delivery.

After the return request is approved, customers may be required to return the product within the timeframe shared by our support team.

3. Refund Process and Timing

Once we receive and inspect the returned product, we will notify you about the status of your refund.

If approved:

Refunds will be processed to the original payment method
Refunds may take 5–7 business days to appear in your account depending on your bank or payment provider

Shipping charges may be non-refundable unless the return is due to a damaged, defective, or incorrect item.

4. Exchange Options

We may offer exchanges in the following situations:

Wrong product received
Damaged or defective item
Size replacement requests (if applicable)

Exchange requests are subject to product availability. If a replacement item is unavailable, we may provide a refund or store credit instead.

5. Damaged or Defective Products

If you receive a damaged, defective, or incorrect product, please contact us within 3 days of delivery.

To help us resolve the issue quickly, please provide:

Your order number
Clear photos or videos of the product and packaging
A brief explanation of the issue

After verification, we will provide a suitable replacement, exchange, or refund according to our policy.

6. Non-Returnable Items

The following items are generally not eligible for return or refund:

Personal care or hygiene products
Customized or personalized items
Perishable goods
Digital/downloadable products
Clearance or final sale items
Gift cards (if applicable)

7. Return Shipping Costs

If the return is due to a damaged, defective, or incorrect product, TwoBrothersCart may cover the return shipping cost
For returns due to customer preference or change of mind, customers may be responsible for return shipping charges

Original shipping fees are generally non-refundable unless otherwise stated.