Return & Refund Policy

Effective Date: May 9, 2026

Welcome to TwoBrothersCart. Customer satisfaction is very important to us. If you are not fully satisfied with your purchase, we are here to help with a simple and fair return and refund process.

1. Return Eligibility

To qualify for a return, the following conditions must be met:

The item must be unused and in its original condition
The product must include original packaging, tags, accessories, and manuals (if applicable)
Proof of purchase or order confirmation must be provided
Return requests must be submitted within 7 days of delivery

2. Return Timeframe

Customers can request a return within 7 days from the date of delivery.

3. Refund Process and Timing

Once we receive and inspect the returned product, we will notify you about the status of your refund. If approved, refunds will be processed to the original payment method within 5–7 business days.

4. Exchange Options

We may offer exchanges for wrong product received, damaged or defective items, or size replacement requests (if applicable).

5. Damaged or Defective Products

If you receive a damaged, defective, or incorrect product, please contact us within 3 days of delivery with your order number and clear photos/videos of the issue.